Charged for returned equipment
I cancelled my broadband subscription with Virgin and returned my equipment as directed. Today I received a bill for £40 saying that the equipment was unreturned. This is incorrect and I have proof o...
Forum Discussion
A family member has just received the same!? There’s nothing in the text message you’ve sent on how to resolve this situation!? I have proof the item was returned over 2 MONTHS ago. Why are they now chasing payment or at least sending some correspondence where you can resolve it rather than a link to get new packing to send back??
please help - you’ve caused worry to an older gentleman who left your company because of the service and this seems to carry on even after he’s left!?
Hi Caz994,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with receiving messages regarding equipment you've already returned. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
