Forum Discussion

Erinr1990's avatar
Erinr1990
Joining in
2 years ago

Charged for returned equipment

I cancelled my broadband subscription with Virgin and returned my equipment as directed. Today I received a bill for £40 saying that the equipment was unreturned. This is incorrect and I have proof o...
Vikki_M
NB96's avatar
NB96
Joining in
10 months ago

Hi Vikki_M and Virgin Media Team!

I'm the victim of the same overcharge here! I returned my box and the 2 boosters in the post and have been sent a bill for £135! Can you contact me individually, confirm receipt of my equipment and cancellation of charge please! 

Thanks

 

 

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
10 months ago

Hey NB96,

Welcome to the Community Forums and thanks for the post.

Sorry to hear that this is the case, I would like to look into this further with you, for this I will be sending you a private message.

Joe