Charged for ppv 18 channel with no warning
Hi, As embarrassing as it is I was browsing through ppv adult channels and as you know for over 18 content you have to add you pin, even for the freeview items. So as I entered in for what I believ...
Forum Discussion
Hi Rh2402 👋 Welcome back to the community! Thanks for posting.
Sorry to hear these concerns regarding some Pay-per-view content. This kind of content does always require you to enter your Pin ahead of viewing. You can see more about how to manage your pin here 👉 https://www.virginmedia.com/help/tv/set-up-virgin-tv-pin
We do appreciate your feedback, and I will send you a PM to raise a complaint so we have a formal record of this, and see if on this occasion the charges can be reviewed. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
Holly,
Just wanted to check that you have received my initial response to the above?
Thanks
Hi Rh2402 👋
Yes, I have responded and am awaiting some further information via PM so I can continue to help.
It may be worth mentioning that sadly response times can vary via this platform depending on staff working hours and availability.
Once I have the rest of the information we need I will do my best to help! Thanks again for your patience. 🌞
All the best.