Hi. Has anyone else been charged for non return of equipment when you HAVE returned it!!!! My son cancelled his contract as he couldn’t afford it, he was sent return labels, he packed it up and dropped it at the nearest pick up point. They say they haven’t received it and have sent him a bill for £75!! What can he do? He hasn’t got proof of return as he just dropped it in to be collected. He hasn’t got a spare £75!
Forum TeamHi tracable,
Thank you for your post. We're very sorry to hear your son has been charged for the equipment.
When returning this, customers are supplied with a receipt either via email or a paper receipt. Was this returned to a local Yodel store? Could you ask him to please check his email junk folders for the receipt, this will be from collect plus parcels.
Please also note it can take up to 10 working days for the equipment to reach us once its been returned. Due to this, reminders can be received within that period as these as system generated.
Please pop back to us when you can.
No they are generated by the human who set the malfunctioning system - perhaps a local computer shop may assist you and send a man round to have a look - or perhaps VM are happy with it the way it is - unwarranted demands with menaces
