Forum Discussion

C-L-M's avatar
C-L-M
Joining in
11 months ago

Changed package without permission

Hi, I'm having to use this forum as I do not have the time to be kept on hold for endless minutes when trying to speak with somebody. My contract ended last July (yes, thats how long its taking to actually speak with somebody)..although I am very unhappy with your customer service, overall my broadband/tv has been ok. However, you have increased my TV package without consulting me, surely this is illegal? The extra cost is ridicules, I do not watch much tv and require the very basic package. Please provide an email address for me to complain. No telephone numbers.

  • japitts's avatar
    japitts
    Very Insightful Person
    11 months ago
    C-L-M wrote:

    However, you have increased my TV package without consulting me

    There's 2 scenarios where this could occur..

    1: The annual April price-rise

    2: The end of your minimum-term, often confused with "contract end", and expiry of time-limited discounts. All these discounts are shown on your contract and every monthly bill.

    VM have no published email address, if you don't want to call then you can try using their WhatsApp "chat" method instead, be aware it's not real-time.

  • John_GS's avatar
    John_GS
    Forum Team
    11 months ago

    Hi C-L-M 

    Thanks for posting and welcome to the community. 

    I'll send you a PM now to assist further.