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Greggy's avatar
Greggy
On our wavelength
5 months ago

package change without permission double price increase

good afternoon after a very frustrating time trying to actually talk to someone in billing more chance of winning the lottery i think

new bill shows change of tv package and increase in bill of £58.00  services removed  and then added back on ,still within discount period .

so looks like trying to charge twice for tv package  your call centre abroad is absolutely appalling .

hopefully a mod here can help as fed up to the back teeth of the call centres 

3 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 months ago

    Hello Greggy,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account. 

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • Greggy's avatar
    Greggy
    On our wavelength
    5 months ago

    well no help here from mods so complaint raised with Virgin re the issue i expect that will be a waste of time also 

    vm great when it works  rubbish when it diesnt