Forum Discussion

jc001c7425's avatar
jc001c7425
Tuning in
24 hours ago
Solved

Changed package - don’t understand next bill payment

Hi,

Yesterday I changed my whole package and removed a few things like the extra sports packages. My previous bill was £125 and my new one is £79 plus the O2 sim. My next bill payment was quoted as £260.78, which to me is confusing. I received a thank you email from Virgin and the next bill will be £266.53 which includes CR £121.23. Does that mean my next bill is £266.53? Because that’s insane. 

Any assistance is welcome and appreciated, thank you. 
Mike

bill
contract
  • Daniel_Et's avatar
    Daniel_Et
    18 hours ago

    Hi jc001c7425, thank you for speaking to us via private message. 

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    21 hours ago

    Hi jc001c7425, thank you for your post.

    Apologies for any confusion caused in relation to your bills 😔

    In order to provide clarity on the situation, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Thank you for your support Adduxi 👍

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      18 hours ago

      Hi jc001c7425, thank you for speaking to us via private message. 

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 hours ago

    I can only think it's because VM bill in advance, and perhaps there is a payment from the previous package left due to payment dates? 

    Hopefully a VM Mod will pick this up and investigate for you.