Change to broadband package
I had my 500mb broadband installed on Thursday and opted in for the symmetrical upload speed add on. Taking my package to £41pm.
Today I contacted CS to see if I could remove the upload speed add on as I now don’t think I need it. With me being with in the 14 day cool off period I thought this would be simple…..far from it.
the first agent said no problem but then said he couldn’t do it as it was removing the discounts. Making the package £72pm. He transferred me to a 2nd agent who then said this could t be done without messing up the discounts. I asked to speak to a manager and they said one would be in touch. Over an hour to get this far.
since then I have had no contact from a manager but did have an email saying changes had been made to my account and my new bill will be £72 as from tomorrow?? I didn’t agree to changing anything and don’t understand why this has been done. Can someone look into what’s happened here and reverse any changes that have been made to my account.