Forum Discussion

stevebrowne's avatar
stevebrowne
Joining in
4 months ago

Change account email address

Hi - I'm trying to help my in-laws with their Virgin Media account. The email that the account is linked to is no longer accessible (ISP is long dead), so I have no way to reset this account to an email that they can access, as you send the reset code / link / whatever to the account that is not accessible...

Can someone please help me get this set to an address they can access again.

Thanks,

Steve

   

  • Hi Steve, 

    Thanks for posting and welcome to our community 😊

    This would be an account holder only action and not something we can help you with directly. 

    If you can tell the account holder to contact us here we can take a closer look.

    You can also find some help regarding emails here

    Alex_Rm