Forum Discussion

Kjenn662's avatar
Kjenn662
Joining in
4 months ago

Cant switch to paperless billing

All the links for paperless billing say to "go to my profile" and change to E Billing there. This doesn't work and doesn't show what it says it will. Can someone at virgin please do this and change my account to paperless billing for me like they have done for other people?

  • Thanks for reaching out to us Kjenn662, and a very warm welcome to you!

    Sorry to hear of the difficulty you've faced when trying to switch from paper to E-Billing.

    I'd be happy to pick this up to have this resolved for you.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks

    David_Bn

  • Thanks for working with me via our private messaging Kjenn662, and I'm pleased to have got this one sorted for you.

    Do feel free to report back to our Community Forums if you require any further assistance with your services and we'll be on hand to offer you our time and support

    All the best,

    David_Bn