Forum Discussion

argiel's avatar
argiel
Dialled in
10 months ago

Can't Reset Password ntl

I have had a Virgin Media account for many years. I today tried to log in to my VM account but the password doesn't work. I therefore selected to reset my password, whereon I was asked to enter the email address with which I log in.

I entered it, an ntlworld.com address, but it just came back and asked the same question again. I have entered it several times and the same happens every time. I haven't received an email link to reset my password.

So it looks like I have no access to my Virgin Media account and no way or getting it back.

Any assistance would be gratefully received. I can see other ntlworld users have had the same issue, and wonder why it hasn't been fixed.

  • Hi argiel,

    Thanks for posting and sorry to hear you're having some issues with signing in online. 

    I've popped you over a private message to get a few more details from you.

    Alex_Rm