I've moved house and have been told I need to return the previous kit as it wasn't collected at activation.
However, the chat bot crashes every time I give my last name so I can't organise the return packaging. Could I have assistance please?
I had similar problem, not getting a return kit.
In the end, I went to an O2 shop and it was easily returned.
Hi UnhappyLoss
You can also order returns packaging via the following link:-
Hi UnhappyLoss 👋.
Thanks for reaching out to us, sorry to hear you are having issues with an equipment return. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
