Forum Discussion

UnhappyLoss's avatar
UnhappyLoss
Tuning in
3 days ago

Can't organise return through chat bot

I've moved house and have been told I need to return the previous kit as it wasn't collected at activation.

However, the chat bot crashes every time I give my last name so I can't organise the return packaging. Could I have assistance please?

 

3 Replies

  • demirkanu's avatar
    demirkanu
    Tuning in
    3 days ago

    I had similar problem, not getting a return kit.

    In the end, I went to an O2 shop and it was easily returned.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 days ago

    Hi UnhappyLoss 👋.

    Thanks for reaching out to us, sorry to hear you are having issues with an equipment return. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina