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AndyInMancheste's avatar
AndyInMancheste
Dialled in
2 years ago

Can't login to My Virgin Media to see bill - Error Code: FSB50

I had an email about my new, possibly final, bill.  i tried to log in to My Virgin Media to download it but I just keep getting an error message:

"Login Failed
Error Code: FSB50
Your login request was unsuccessful. Please try again."

I never get to type in my password.  The sign in page only asks for my email address but after pressing the submit button, I get this error every time.

I am not using a Virgin internet connection to login, because I no longer have one.  I used the My Virgin Media link in the banner of this community site, to try to log in.