Forum Discussion

olinw's avatar
olinw
Just joined
13 hours ago

Can't login to account

Recently set up fibre and I seem to be unable to authenticate with either VM Connect app or the website (virginmedia.com) - I'm presented with a "something went wrong"

I've tried the website in chromium & Firefox - neither works. There was an JSON error in the browser dev tools but I'd have to check on a PC again to get the exact error code.

 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 hours ago

    Hey olinw, thank you for reaching out and  we are so sorry to hear about your account issues, also a warm welcome to the community.

    To confirm have you made an account here firstly? 

    If not make this one here and this will then allow you to login in via the Connect App.