Recently set up fibre and I seem to be unable to authenticate with either VM Connect app or the website (virginmedia.com) - I'm presented with a "something went wrong"
I've tried the website in chromium & Firefox - neither works. There was an JSON error in the browser dev tools but I'd have to check on a PC again to get the exact error code.
Forum TeamHey olinw, thank you for reaching out and we are so sorry to hear about your account issues, also a warm welcome to the community.
To confirm have you made an account here firstly?
If not make this one here and this will then allow you to login in via the Connect App.
Yes I have an account made - I can authenticate with the above linked app (My Virgin Media) but not with VM Connect. If I try to manage my broadband through the My Virgin Media app, I get the same error message:
Forum TeamThanks for coming back to us, olinw. Have you tried to remove and re-install the Connect App, since the issues starrted?
Yes I have an account made - I can authenticate with the above linked app (My Virgin Media) but not with VM Connect. If I try to manage my broadband through the My Virgin Media app, I get the same error message:
