Forum Discussion

ninjagranny's avatar
ninjagranny
Dialled in
9 days ago

Cant login anymore

Havnt logged into the portal in a while - watch telly get by ntlworld email on  computer  - thast fine .

The portal is askign for a backup email ( dont have one)  and an authenticator - ( dont have a mobile anymore  ditched it a few years ago ) how on earth do i log into my virgin accoutn  now  ??? im effectively locked out .

3 Replies

  • Meant to say -  it woudl have been nice to get a snail mail or an email telling me you were goign to lock me out of my accoutn and  not allow me back in .

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team

      Hi ninjagranny,

      Thanks for posting and sorry for any confusion this may have caused. 

      You can find help regarding why and how to set this up here

      Alex_Rm