Forum Discussion

ninjagranny's avatar
ninjagranny
Dialled in
2 months ago

Cant login anymore

Havnt logged into the portal in a while - watch telly get by ntlworld email on  computer  - thast fine .

The portal is askign for a backup email ( dont have one)  and an authenticator - ( dont have a mobile anymore  ditched it a few years ago ) how on earth do i log into my virgin accoutn  now  ??? im effectively locked out .

3 Replies

  • ninjagranny's avatar
    ninjagranny
    Dialled in
    2 months ago

    Meant to say -  it woudl have been nice to get a snail mail or an email telling me you were goign to lock me out of my accoutn and  not allow me back in .

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 months ago

      Hi ninjagranny,

      Thanks for posting and sorry for any confusion this may have caused. 

      You can find help regarding why and how to set this up here

      Alex_Rm