Forum Discussion

CobaltKiral's avatar
CobaltKiral
Tuning in
4 days ago

Can't log in due to repeated error, Support won't help

Hi everyone,

I have moved house last year and had a very painful experience moving Virgin Media to my new address because Support, both via phone and via the chat feature on the website, refused to help at all. It was only thanks to the wonderful Forum Team that my issue was resolved and I was able to access my Virgin Media account, pay my bills, etc.

This month I haven't received my monthly bill e-mail. I decided to log in on the website to check when it's due and hopefully pay it off. Instead, every time I try to log in I get this error:

"Oops, looks like something's gone wrong on our side.

Please try again"

I can only assume Virgin Media is causing issues again and Support on the official website refuses to help, again. Could I ask a Forum Team member to assist me again, please? Last time I had this issue a Forum Team member very kindly raised a ticket with the IT department and resolved the issue quickly.

5 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    4 days ago

    try these options...

    ____

    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.  
    FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

    • CobaltKiral's avatar
      CobaltKiral
      Tuning in
      4 days ago

      Thank you for your reply.  I have contacted Virgin Media through the Chat option on the website but they're refusing to help. Last time I had an issue a very kind member of the Forum team picked up the issue and resolved in a matter of days, after Support refused to deal with it for months.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        4 days ago

        Hi CobaltKiral,

        Whilst waiting for a member of the forum team to pick up your post, have you tried a different browser, or clearing cache and cookies to log into MVM via the website?

        You could also try downloading the My Virgin Media app which is available for both android and ios devices. 

         <This VM page>  has links to the apps from the Google Play Store and the Apple App Store.

        Also check your junk/spam folder in case your usual email has been redirected there if it isn't marked as a safe sender.