Can't link account
When I try to login to my account it prompts me to link VM account with VM O2 ID account. However I cannot find my account number of area reference number anywhere. I'd like to access my VM billing. Thanks.
Forum Discussion
4 Replies
Mine is active and can’t link . I can’t change my direct debit or view bills
- Tom_W1
Forum Team
Hi NickD4 thanks for posting although we're sorry to hear of your concerns raised here.
Are you an active customer with us yet, or still waiting on install? If you're still waiting on install it won't be possible yet so please come back to us when your services are installed if this is the case.
Many thanks
Yes, I'm an active customer. But I can't view my bills or access my account.
- Molly_T
Hi NickD4 👋 Thanks for getting back to us to confirm your services are active.
You may need a copy of your initial bill for the information you need to get registered. We can re-send this to you if you haven't received it yet, so you have the information needed.
I will send you a PM to clear security and we can then offer further support. If you can please keep an eye on your Inbox 📩 in the top right corner of the page.
We can return to this thread with another update when possible. Thanks for your patience in the meantime! 🌞
