Forum Discussion

AndrewHunter's avatar
AndrewHunter
Joining in
6 months ago

Can't get a repair

I've been waiting all week for a cable repair which has been cancelled three times. I've been in a WhatsApp chat for 2.5 hours to find out when it has been rescheduled for. Why are any of us still virgin customers?

1 Reply

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)

    Hey AndrewHunter Thanks for reaching out to us on the Virgin Media forums. 👋🏽

    I'm sorry to hear about the issues with the repair you've experienced. 😢
    I will assist you on this and send a private message.

    Kind regards,
    Ilyas.