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Qwertyqwerty's avatar
Qwertyqwerty
Joining in
8 months ago

Can't find WS or CH order reference

Hi,

I need the order reference number (starting with WS or CH) for top cashback uk.

 

I can't find this on any email, email attachment, letter, or in the app.

 

The only advice I've seen is to make a call, but honestly I don't want to sit in a queue for over an hour for a number which apparently should have been sent to me multiple times.

 

I've scoured all these documents and there's not even a reference to an order number or order reference so I no don't really understand what is going on.

Thanks ahead of time for any help with this!

 

9 Replies

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    8 months ago

    Hi there Qwertyqwerty 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have been unable to locate your order reference. Have you received a welcome email or contract through via email from us? 

    When was the order placed? 

    • Qwertyqwerty's avatar
      Qwertyqwerty
      Joining in
      8 months ago

      The broadband was set up about a month ago already, and is working fine.

       

      Order was placed 15th July. I received several emails on that and following day, but none show the order reference number, and I can't find any numbers starting with WS or CH

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        8 months ago

        In this case, to best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

        Thanks,