Can't download broadband bill
Hi
I received an email with a link to my current bill, but it just opens a completely blank web page.
So I logged into the website virginmedia.com/myvmo2/home
I don't see a link to the current bill, so I click the three bar icon at the top left. A menu slides out with an item 'Billing'. I click that and it takes me to virginmedia.com/support/help.
On that page there is button called 'View your bill', I click that. That goes to a page with two buttons: 'Broadband, TV and landline' or 'Mobile'. I click the first one, which takes be back to virginmedia.com/support/help.
Great joke guys, but seriously how do I download my bill?
Hi mugshot
Welcome to the Community Forums.
Sorry to hear you've not been able to access your bills.
Have you set up a Virgin Media O2 ID? If not, this will need to be completed from the sign-in here.
If this has been created, please try clearing your cache and cookies from the device/browser to see if this populates your billing page in your online account.
Are you able to see if you're able to access your bills from the My Virgin Media app too?
