How can I change my VM direct debit details given that the relevant tab in my online account gives me an 'oops' message and that calling VM results in me being told by VM that changing my DD is really easy and that I am sent a link that takes me to the same page?
Hi vcustomer77
if you are using the MVM app then try a browser, and if using a browser try using the MVM app.
Also if using a browser, have you tried using a different browser, or an incognito tab./window?
Forum TeamHey vcustomer77,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your direct date amendment.
Have you been able to do that with the advice from newapollo or do you still need further assistance?
Kind Regards,
Steven_L
nope. Maybe if it was possible to speak to someone at VM about this perhaps?
Forum TeamThanks for coming back to me us vcustomer77, have you attempted to follow the advice offered by newapollo, in terms of how this can be combatted when working with a browser version of the self-care account?
Thanks,
David_Bn
If someone from VM can call me - or if someone from VM can give me a VM number that will allow me to speak to a person this will be sorted in far less time than you or I am wasting doing this. If not, there's a fairly decent chance that the direct debit wont go through. thanks
Forum TeamThanks for coming back to us vcustomer77
Please call our team on 0345 454 1111 or 150 from your Virgin Media landline phone and our team will be happy to help, provided that you can pass security and the bank account holder is free to verbally offer their permission for the card to be used.
Thanks,
David_Bn
