Forum Discussion

Crinklyfox's avatar
Crinklyfox
Joining in
2 months ago
Solved

Can't access bill any more

I used to be able to access my bill by clicking in a link in my monthly bill advice but no more.  Now I have to go through a registration process (which I did) then I was told I had to link accounts (I only have one so don't know how that works).  After a long time I gave up, part in exasperation and partly because I didn't know if this was a scam.

I had sudden and unexpected extras on my bill which I suspect a scammer would add just to panic me into clicking away all my personal details so don't know if this is genuine.  Is there anyone in Virgin who could enlighten me?

  • Daniel_Et's avatar
    Daniel_Et
    2 months ago

    Hi Crinklyfox, thank you for your post. 

    We're sorry to hear about the problem you've been having and the concern it's caused you 😔

    In order to look into the matter for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,

    Daniel

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 months ago

    Hi Crinklyfox, thank you for your post. 

    We're sorry to hear about the problem you've been having and the concern it's caused you 😔

    In order to look into the matter for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,

    Daniel

    • PaulH2011's avatar
      PaulH2011
      Superfast
      22 days ago

      Was there a solution?  I started getting the same problem last month and it's the same this month, I go round in circles following the links but never get anything but Help pages which are no help.  No changes to contract or anything else.

      This problem is on multiple threads up to two years old, saying things like if the problem is with a browser then use the app and vice-versa.  Several are marked as 'solved' but there is no clue given as to how it was solved.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        22 days ago

        Hello PaulH2011

         

        Sorry to hear of the issues accessing your bills over the last couple of months, we appreciate you raising this via the forums.

        Recent changes on how you log into your online accounts were put in place roughly around the time you mentioned not being able to view your bill in your post. Have you set up a VMO2 ID recently?

        At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online.

         

        The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details.

         

        You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2. A Virgin Media O2 ID replaces the need to create separate Virgin Media sign in and O2 sign in details for Virgin Media and O2 online spaces.

         

        If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID.

         

        Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID.