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Crinklyfox's avatar
Crinklyfox
Joining in
4 days ago

Can't access bill any more

I used to be able to access my bill by clicking in a link in my monthly bill advice but no more.  Now I have to go through a registration process (which I did) then I was told I had to link accounts (I only have one so don't know how that works).  After a long time I gave up, part in exasperation and partly because I didn't know if this was a scam.

I had sudden and unexpected extras on my bill which I suspect a scammer would add just to panic me into clicking away all my personal details so don't know if this is genuine.  Is there anyone in Virgin who could enlighten me?

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Crinklyfox, thank you for your post. 

    We're sorry to hear about the problem you've been having and the concern it's caused you 😔

    In order to look into the matter for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,

    Daniel