I had my service installed yesterday and everything works fine except I can’t access my account settings. This error comes up on any platform. I've tried the mobile app and both desktop chrome/firefox.
“Oops, looks like something's gone wrong on our side. Please try again.”
Thanks. Replied.
I’m having the same issue. How do you solve this?
I am also dealing with this issue, tried different devices, different browsers, clearing my browser data cache, etc.
nothing works, if you could let me know if you receive a solution, that would be great!
same problem here
Forum TeamHello POQ,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account and its settings.
Have you tried to access the page via any other devices and in incognito/private browsing mode?
Kind Regards,
Steven_L
Yes, several browsers and devices. Also get the same error on the My Virgin Media app.
