Forum Discussion

frosty65's avatar
frosty65
Tuning in
4 months ago

cannot view my bill

Hi  HELP PLEASE

I am trying to view my bill on line and i get in to a constant loop of .Sorry, you can’t access this pageYou don't have a Virgin Media account linked to your Virgin Media O2 ID right now. Tap the button below to link your account when i do that a new message says they have found my virgin media account,and to fill in dets ...name, account number, etc... 

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer.

but as this email is a blueyonder email i can no longer access this so i dont see the link

6 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    4 months ago

    but as this email is a blueyonder email i can no longer access this so i dont see the link

    frosty65​ Why can't you access the blueyonder email address?  If it is the primary email address for you current VM broadband account then you should still be able to access it.  Have you tried via mail.virginmedia.com

  • frosty65's avatar
    frosty65
    Tuning in
    4 months ago

    Hi Graham thankyou for your prompt reply!  so i clicked the link and the same page appeared Find your VM account when i fill it out  with all relevant details next page says  we've found your account How ever this is linked to a different address to your VM O2 ID if you would like to link it  please confirm email address which is blueyonder and we will send email to confirm but as previously stated i cannot access this address and so it goes around ...i am way past 70 and i have been trying for three days now !

    • Carley_S's avatar
      Carley_S
      Forum Team (Retired)
      4 months ago

      Hi frosty65 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns with accessing your online account and registering for Virgin Media O2 ID. 

      A while back, we did ask customer to create a new non-Virgin Media email to use as their sign-in email. Did you change this at all to a new third-party email when we requested this? If so, does that email work?

      If it still requests the blueyonder email, can you advise what happens when you try to access the blueyonder email, or when you attempt to forgotten password link. 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      4 months ago
      frosty65 wrote:

      Hi Graham thankyou for your prompt reply!  so i clicked the link and the same page appeared Find your VM account

      I'm confused, when I use this link I just get a "sign-in" to VM page?  Are you not getting this?  Have you tried using an InPrivate or Incognito window to access this?  If you do get to the sign-in, you should be able to use your BY email address at this point? 

      • frosty65's avatar
        frosty65
        Tuning in
        4 months ago

        morning, sorry i must have missed that email to change email address! where can i sign in to BY address from VM page it diverts me to     Sorry, you can’t access this page  You don't have a Virgin Media account linked to your Virgin Media O2 ID right now. Tap the button below to link your account. and so it goes around  !