Forum Discussion

croft1948's avatar
croft1948
Joining in
2 years ago

Cannot view my bill

Hi

For months now, I have not been able to view my bill, not on the app, on the website, or on the link via email with the bill. I have extra charges and want to view my bill, I have been told I can have my bill via post but that costs extra. I should be able to view my bill without paying extra. I have tried Edge and google incognito, and still have the same problem.

The app shows an error message - but I am the account holder. 

It either takes you around in circles on the website back to the same page, or the app shows an error.

Please help, I just want to view my bill.

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Good morning croft1948 

    Thanks for posting and welcome back to the community.

    Sorry to hear of the online account accessing error but thanks for sending us the exact error you get as that helps 🙂

    I'll send you a PM now to discuss further 🙂