Forum Discussion

Michali's avatar
Michali
Tuning in
2 months ago

Cannot sign into our account anymore!

Signing in to our account on Virgin Media used to be so easy! In fact we renewed our contract one time simply online through our account. It was brilliant. Now, if I try to sign in, I have to go through loops and am told I should link the account to O2. I don't use O2 at all! When I try to sign in to the app instead of in the browser, I get a 'Sorry' message try again. I'm using the same email address and password as we always use. Is this a glitch in the system, please? 

 

 

3 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Michali 

    Welcome back to our forums. Sorry to hear you are having issues when trying to log into your online account. We can understand the frustration caused and want to do our best to help from here. We can see you are already in contact with our team on another thread. We will be happy to address both issues on that thread. Please remain in contact there, and we will do our best to help.

    Thanks,

  • Michali's avatar
    Michali
    Tuning in
    2 months ago

    Thanks! Signing in today was easy so maybe just a glitch yesterday! 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 months ago

      Glad to hear this Michali. We also want to best help with your return issue. Please get back to us via private message when you can 😊