Forum Discussion

jongreenwell's avatar
jongreenwell
Settling in
3 days ago

cannot register my Virgin Media O2 ID

I wish to link my ID to manage my subscription,

Every time I try to do this I get an error "can't find you virgin media account"

I have been trying every day for the past, week 5 tries a day.

I have tried to contact Virgin, but there is no way to get through to anything but automated systems,

I wish to talk to a person who can trouble shoot this for me.

If it isn't sorted over the weekend, I will be cancelling within my cooling period,

The service is shocking, I will be going back to plusnet where they actually want to help you

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 days ago

    Hey jongreenwell, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your account issue.

    We can see you've spoken to the team since this post did they manage to help you?