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Alexp01's avatar
Alexp01
Joining in
25 days ago

Cannot Register My Virgin Media Account

Hello, 

We have recently installed Virgin Broadband and Tv, both of which are working fine. 

However, when I have tried to register our account, I cannot get past the ‘set password’ stage, as it crashes everytime. I have tried using different browsers, different email addresses, using both wifi and data and nothing seems to be working. 

I would appreciate some help with this. Thank you. 

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    25 days ago

    Hi Alexp01,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the issue with registering your online account. 

    We can certainly take a look into this. We will private message you now. 

    ^Martin