Forum Discussion

Eamonkent73's avatar
Eamonkent73
Tuning in
12 months ago

Cannot gain access to my vm as old email is no longer in use

Help

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there Eamonkent73 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and thank you again for reaching out. I just need to get a little more information so I can advise. 

    Are you attempting to log into your My Virgin Media for a current and active account? If so are you no longer able to access the email address that is listed as the log in?

    • Eamonkent73's avatar
      Eamonkent73
      Tuning in
      12 months ago

      Hi Ashleigh thanks for replying,

      Yes it is my current and active account and no the email address I had when I joined vmany years ago was different and I cannot access it anymore.

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        12 months ago

        Hi Eamonkent73 👋

        Thanks for joining me in a private message. I'm glad we have been able to get this issue resolved for you. As mentioned to you privately, if you do need anything else - do not hesitate to get back in touch.

        Cheers,

  • Eamonkent73's avatar
    Eamonkent73
    Tuning in
    12 months ago

    Hi Ashleigh thanks for replying,

    yes it is my current and active account and no the email address issued when I opened the account many years ago is not in use anymore all correspondence with virgin media is with my new email address and has been for the last few years but it's my old useless one I need to get i to my vm.

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      12 months ago

      Thanks for confirming, Eamonkent73.

      I'm going to send you a private message, so I can assist further in getting this updated. Please look out for it in the top-right, white envelope or by tapping your profile picture and then selecting "Messages".

      Thanks,