Forum Discussion

aireenwang's avatar
aireenwang
Just joined
2 years ago

cannot find Area reference & unstable connection

Hi teams,

I ordered VM WIFI service via phone and therefore I have not registered via e-mail. When I try to register, I cannot find area reference and account number in either text message or e-contract. I have a number VM2153990568 that is not sure what it is, post code EC1N 8LB, hatton garden, jeygrove court. Contact summary sheet number is 100144602461. Please help me with registering account with correct account number and area ref.

I also like to complain about the unstable wifi connection. I have ordered the fastest gig 1 service and it disconnect 3 hours on average per day and severely affected my normal usage. Recently, it's disconnected all day and I HAVE TO USE HOTSPOT EVERYDAY. I hope someone could come and check the wires, etc and fix it asap, or I'll cancel the service.

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hi aireenwang,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account registration and service issues, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L