Forum Discussion

G_antelope's avatar
G_antelope
Joining in
6 months ago

Cancelling TNT Sport

Hi,

Having a bit of a nightmare trying to get a good deal as I am about to be out of contract and current discounts are ending.

I am being offered (online) to renew what I have for £107 (£136 if I do nothing, currently paying £101). This contains TNT Sport which I don't want. If I re-contract with TNT Sport included can I cancel TNT Sport straight away and save £18? Or is it part of the price I am being offered? If I try to customise my package offer I can add things but I cannot take TNT Sport away.

Thanks in advance.

Ian.

  • Hi there G_antelope 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry for the confusion regarding your deal, does is show TNT listed as an add on or is it part of the bundle package? 

    • G_antelope's avatar
      G_antelope
      Joining in

      Hi,

      Thanks for the relply. It says I have Maxit TV with 6 channel packs. Below it says channel packs are on a 30 day rolling contract and it has Sky Sports, Sky Sports HD and TNT selected. I don't know what the other 3 packs are. I guess that 30 days bit is important.

      Thanks.

      • G_antelope's avatar
        G_antelope
        Joining in

         Does show TNT as park of the package? It is above the selection of packs one of which is TNT Sport which is ticked.

        Thanks.

  • TNT won't be included with any new deals even if you're recontracting. 

    My guess is the £107 is for your a for every thing you have now minus TNT sports.

    I'm in a very similar situation myself I currently pay around £87 and the online quote is £107 too but there is a line which says "just a heads up, TNT sports is no longer included in our bundles".

    Good luck with the renegotiations. 

    • G_antelope's avatar
      G_antelope
      Joining in

      Hi,

      Just thought I'd conclude what happended here. You were right. Even though the webpage says re-contract for £107 and keep everything you have this not true. Going to the next step and viewing the pre-contract there is no sign of TNT Sports. In my case there was no mention of my second TV box either. As I was getting nowhere with retentions I opted for this offer. The actual contract says TNT Sport has been removed but the extra box is showing.

      I am disappointed. In the past VM have been great to deal with and offered good discounts when you call but not this time. I was hung up on during one call as I wouldn't agree to an offer that included a mobile SIM i didn't want and retentions no longer seem to have any power to help. I would cancel and move on but I actually like the TV box and the broadband is solid for me.

      Good luck everyone with your dealings.

      Ian.

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi G_antelope, thank you for your post.

        We're sorry to hear about the poor experience you've had and that you feel this way 😔

        If you have any further queries, please don't hesitate to contact us.

        Regards,
        Daniel

  • Hi @japitts,

    Thanks for your reply. Regarding the deal with the mobile SIM the reason I was dismissing it was because at that point we were discussing options and the advice was to take it and then cancel it within 14 days. This seemed to be wasteful and I was suspicious that if I did this it might void the deal altogether. I had also heard horror stories of people struggling to cancel O2 contracts set up in this way so I just wanted to avoid it. It felt like it was more important for the lady on the phone that I took this deal than it was that it was a good fit for me.

    I have re-contracted, albeit with a sour taste from the experience but I guess VM are not the company they were regarding customer interactions. I have recommended then to friends in the past, not so keen to do so anymore.

    Ian.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      I am sorry to hear this and that you now think this,

      We do give you the best price the system lets us, we also have no manual control over the pricing.

      Did you manage to find a good deal?

      • G_antelope's avatar
        G_antelope
        Joining in

        Hi all,

        The saga continues. After re-contracting online on 23rd September for £107.18 per month and receiving the contract by email on Tuesday I received notification of my next bill being £136.99. This is the price if I let the old discounts expire and did nothing. On the My-VM page my contract is showing as the new one but the bill shows the old one. I called VM where the agent went on hold for a few minutes and came back saying it was all fixed. I suspect he just had a few minutes to himself as my bill remianed at £136.99. I called a few days later where a more helpful chap could see my new contract, could see my next bill was for £100 but could not explain why I see £136.99. I don't have any confidence that I will be charged the correct amount but by the time I know I will have to start to try and get it refunded. TNT Sports has deactivated (as expected) so it looks like something is happening.

        VM used to have great customer service in my experience but now it is dreadful.