Hi @japitts,
Thanks for your reply. Regarding the deal with the mobile SIM the reason I was dismissing it was because at that point we were discussing options and the advice was to take it and then cancel it within 14 days. This seemed to be wasteful and I was suspicious that if I did this it might void the deal altogether. I had also heard horror stories of people struggling to cancel O2 contracts set up in this way so I just wanted to avoid it. It felt like it was more important for the lady on the phone that I took this deal than it was that it was a good fit for me.
I have re-contracted, albeit with a sour taste from the experience but I guess VM are not the company they were regarding customer interactions. I have recommended then to friends in the past, not so keen to do so anymore.
Ian.