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KieranBleasby's avatar
KieranBleasby
Just joined
5 months ago

Cancelling Before instalkation

I agreed to an installation date for virgin wifi but forgot that my partner has an existing contract that we can just switch to our new property 

 

just wanted to ask where I should go or how to cancel my contract before the installation so that I hopefully don’t have to pay/get charged for anything 

any help is much appreciated 

1 Reply

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  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    5 months ago

    Hi KieranBleasby 👋.

    Thanks for reaching out to us and welcome to the Community Forums, for any cancellations of packages prior to Installation, our Pre-Install team can action this for you 📞0800 052 1734.