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Charles_Street's avatar
Charles_Street
On our wavelength
26 days ago
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Cancelling an account

Hi I'm in the process of moving my broadband to Zen Broadband, regetfully VM have priced themselves out of my reach.

My problem is that, while I have paper letters from Virgin media confirming my changeover, there is no mention of my cancellation when I check my on-line account.

According my online information, VM  intends to charge me continually on this account, despite the fact that I shall have moved providers on the 24th April.

Would someone at VM look at my on-line account and update it with the latest information.

Regards

 

  • Sabrina_B's avatar
    Sabrina_B
    26 days ago

    Hi Charles_Street 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing with your cancellation notifications from us, if this has been done via One Touch Switch your new provider will notify us of any changes. So that we can take a look we would need to bring you in for a private message.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Charles_Street 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing with your cancellation notifications from us, if this has been done via One Touch Switch your new provider will notify us of any changes. So that we can take a look we would need to bring you in for a private message.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina