Forum Discussion

Jonesy2131's avatar
Jonesy2131
Joining in
4 months ago

Cancelling Account

I have transferred from Virgin to Sky with the activity starting on 01/10/2024. I called Virgin several times to inform and received mails from Virgin to say 'sorry to see you go'. I checked my account today and see it is still active. I called and was informed it is still active and will require a 30 day notification period. I do not accept this and have cancelled the direct debit. I am currently waiting on a Supervisor call back from Christian. I received a call back from Ronald who confirmed that the services were now ceased and any monies due past the 30/09 were now zero.

I have spent several unnecessary hours on the phone to Virgin and my time has a charge which is £142.94. I would be appreciative if you could recompense me as such so I can update and report back on this ongoing saga to Facebook.

  • Cawsie's avatar
    Cawsie
    Up to speed
    4 months ago

    Cancelling your DD while your account is still active is nearly always a bad idea despite the guy saying you don't owe anything. If you owe anything and no DD is live it could affect your credit rating. Virgin bill right up to disconnection date so you may pay for the following month but they will refund any owed cash into your account.

    Best of luck with billing them for your time.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    4 months ago

    Hi there Jonesy2131 

    Thank you so much for your post and welcome to the community forums, it's great to have you back. 

    I am very sorry to hear that you have faced this issue with your account, I have taken a look and it does appear that you have spoken to our teams today who have been able to resolve this for you. Have they confirmed everything that has been actioned for you?