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ZReh121's avatar
ZReh121
Joining in
2 years ago
Solved

Cancelled-But still getting a bill

HI hope you all having a good day.....Can anybody please kindly explain why is it when i gave my 30day notice in on 9th Jan and was told i will get disconnected on the 9th Feb which i got a text saying so, i got a bill of £51 as (before £24 in promotion) bill date 29th Jan they normally take monies out on the 14/15th every month so after my disconnection.

  • Hi ZReh121 

    Thanks for posting and welcome to the community.

    Sorry to hear you're cancelling.

    The billing sounds like your billing creation date falls in between the disconnection date.

    I'll send you a PM though and we can discuss the specifics.