Forum Discussion

Jellis19's avatar
Jellis19
Tuning in
12 months ago

Cancel my package but keep broadband

Help - my contract has come to an end and I’m trying to cancel the tv and landline but keep my broadband but I’ve tried talking to the retention team without any success plus I’ve tried the online chat but got disconnected!! I’m getting really frustrated as I can’t get through to the correct people and keep getting fobbed off to review my current package!! Any advice on who can help would be really appreciated. 

  • Jellis19's avatar
    Jellis19
    12 months ago

    I’ve finally got it sorted and have now managed to cancel the tv and landline but keep my broadband. 

  • Steven_L's avatar
    Steven_L
    Forum Team
    12 months ago

    Hi Jellis19,

     Welcome back to the community and thanks for taking the time to post.
    I’m sorry to hear of the issues that you’re having with your package review, what happened, when you spoke to our retentions team? They would be the best team to speak to as they would be able to provide you with the best available offers.

    Kind Regards,

    Steven_L

    • Jellis19's avatar
      Jellis19
      Tuning in
      12 months ago

      I’ve finally got it sorted and have now managed to cancel the tv and landline but keep my broadband. 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        12 months ago

        Hi Jellis19, we're glad to hear you've got this sorted.

        If you have any further queries, please don't hesitate to contact us.

        Regards,
        Daniel