Forum Discussion

GazCBG's avatar
GazCBG
Fibre optic
12 months ago
Solved

Cancelled and returned VM hub now getting text and emails say you going to charge

Hi,

I left VM and my disconnection was on the 8th of April 2024.
I returned the Hub on the 15th April and according to Yodel tracking VM got it back on 24th April 2024 at 9.03pm.
Today 29th April I get a text and email saying you going to charge me £40 on the 8th May 2024, if I not returned it!

But is has been returned to VM in the package porvider with a note about a Netgear Super Hub, which I no longer had and it was either returned to VM or give back to a tech, after upgrading to a newer hub at the time and should of been removed from my account, however there was a charge of £0 for that.

Regards,
Gaz

  • Zach_R's avatar
    Zach_R
    12 months ago

    Hi GazCBG,
     

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm very sorry to hear that there appears to be a complication with some equipment you've returned. I'm going to send you a private message in a few moments so that we can take a closer look at what's happened here for you and advise further.

     

    Please respond to this when you can and we'll proceed from there.

    Thanks,
     

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    12 months ago

    Hi GazCBG,
     

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm very sorry to hear that there appears to be a complication with some equipment you've returned. I'm going to send you a private message in a few moments so that we can take a closer look at what's happened here for you and advise further.

     

    Please respond to this when you can and we'll proceed from there.

    Thanks,