Cancellation email not received
I recently cancelled my services, after becoming frustrated with the brick wall that is VM customer services, and was told I would get a confirmation of cancellation email "hopefully within the hour". That was last week. I still haven't had my confirmation email and I want it please.
I was sent an exclusive renewal offer email that doesn't work (no active link) and loggin in to the main website and clicking the link from there just takes me to a bot chat with a waiting time to speak to someone of half an hour.
All I want to do is to get confirmation that I'm leaving at the end of my deal, as I wish, so I know exactly what my status is. It would also be nice if the various channels for contacting VM were able to talk to each other, as I've had contact on here and on X and neither can chase up my missing email, nor tell me anything about my contract offer!
It is like trying to talk to the wall, getting things done with Virgin. The person on here has done their best, but long gone are the days when you could actually talk to VM, it seems!