Forum Discussion

Sparton's avatar
Sparton
Joining in
2 years ago

Cancellation date change

Unfortunately I have decided to cancel my account due to unforeseen circumstances. The disconnection date is 18th Feb but was wondering if it would be possible to delay for a week at all to the 25th? It shouldn't affect the final bill etc as we aren't extending into another month.

Any help would be greatly appreciated.

Steve

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Sparton 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    I can see you've been in touch with the team since you posted. Has this now been actioned?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Sparton's avatar
      Sparton
      Joining in
      2 years ago

      Hi Daniel, 

      Thank you for getting back to me. My query has no been sorted out and actioned.

      Many thanks, 

      Steve

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi Steve, 

        Thanks for coming back and confirming things have been sorted for you. We're really pleased to hear this. 

        If you have any further issues, pop back and let us know so we can help further. 

        Take care,