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Anonymous's avatar
Anonymous
2 years ago

Cancellation - list of equipment to return is wrong !

Cancelled VM after 24 years middle of Feb, spent two hours on the phone yesterday to find out that they had messed up the cancellation and things were cancelled, again, yesterday

Just received a list of equipment to return - which is wrong, it states one hub and we have two, it states two "Virgin Ethernet Booster" which we previously spent over 18 months arguing that we have never had, and three set top boxes

Anyone else had similar issues?

I'm assuming we are now going to spend the next 18 months arguing with VM about what we have and have not got!

If I were cynical I would say its all part of the ploy to make leaving VM almost impossible

Any ideas how to sort this - I've spent hours talking to them but cant get to talk to anyone higher up who can actually try to sort the mess out?

5 Replies

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello BusterInYorks.

    Thanks for your first post and welcome to our community.

    Sorry to hear about you have decided to leave us and the mess that is the returns process.

    You did the right thing by posting on here as we have a very good relationship with the collections team.

    It will be an easy fix from here, don't worry at all.

    So I can get this resolved and arrange for any extra equipment removed from the account, I will need to send you a private message to pass security.

    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

  • Anonymous's avatar
    Anonymous
    2 years ago

    Cannot respond to your message as I get a dumb "invalid HTML in message" error message then a similarly dumb "You have reached the limit for number of private messages that you can send for now. Please try again later."

    You make it impossible to cancel then impossible to respond - you really do live down to your reputation

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Sorry about the private message issue you were experiencing keeop 

    I have received your response and have responded. 😊

    • keeop's avatar
      keeop
      On our wavelength
      2 years ago

      That wasn't me, that was another poor sole in the same ridiculous position.

  • keeop's avatar
    keeop
    On our wavelength
    2 years ago

    Yep! Absolute farce. They say I have TV boxes but haven't had TV with VM for around 10 years!!! And yes on the messaging too - had exactly the same problem. Have just given up now. They'll get back the Superhub and that only, as that's all I have. Simples.