Forum Discussion

markbivvy's avatar
markbivvy
On our wavelength
24 days ago

canceling my account how

Hi.

 want to cancel my account with virgin, trouble is cant log into my account,and the phone is dead and waiting over  an hour on my mobile,i have zen waiting for the go ahead with the city fiber to install a new connection.

3 Replies

  • markbivvy's avatar
    markbivvy
    On our wavelength
    4 hours ago

    Are using One Touch Switching? A missed opportunity if not. 

    yes,did this now all sorted up and running.

    thank you.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    23 days ago

    Hi Markbivvy 👋 welcome back to the community forum! Thanks for posting. 

    Sorry to hear you are considering leaving. You can find most general information you will need about leaving or cancelling your services here 👉 https://www.virginmedia.com/help/leaving/ 

    We don't generally offer support with package changes via the community forum, as you should be able to process this via any of our direct contact methods but I will send you a PM to try and help. 

    It's worth mentioning that if you do book in a swap to another provider via One-touch-switch, we can't edit any of the details involved with the change (such as your disconnection date.) There's more information about this here 👉 https://www.virginmedia.com/the-edit/glossary/what-is-one-touch-switch 

    Please keep an eye on your Inbox 📩 in the top right corner of the page, and we can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞