Can I just have the TV with Virgin media and take the broadband with another company?
Hello
I had a visit yesterday from a representative of Hey Broadband. He came in, checked the speed of my router and mentioned the speed was about 75MB/s. This turned out to be the upload speed. I'm happy with the speeds I'm getting from Virgin.
When I mentioned that I was in a contract with Virgin Media (VM) until Jan 2026, and I would particularly like to keep the TV and landline phone service as it is, he said that 'this didn't matter, we will pay off the broadband part directly to VM and you will receive a reduction in your VM bill to reflect that you won't be taking your broadband with them'. He seemed to indicate that they would also provide the landline phone service and I can keep my existing number.
What I'm asking is that surely I can't just continue to have the TV with VM and pay my landline and broadband costs to Hey Broadband (which looks to be cheaper). My understanding is that I would need to have the broadband with VM in order to take the TV service. Another concern I have is that I currently receive some promotional discounts which may be lost if any adjustments are made to my account.
Please can you clarify this for me as I may need to cancel the installation if my thinking is correct.
Many thanks