Forum Discussion

briandh25's avatar
briandh25
Joining in
24 days ago
Solved

Can I cancel broadband only?

Hi, good morning.

I currently have VM broadband and O2 as well. If I start the switch process to another provider, can I only switch the broadband, but stay with O2? Or would I also lose O2 as well?

Regards,

Brian

cancelvm
  • Robert_P's avatar
    Robert_P
    24 days ago

    Hello briandh25

     

    Thanks for posting in regards to leaving and how this impacts your O2 services. We appreciate you taking the time to raise this via the forums.

     

    If you are cancelling via One Time Switch, the O2 wouldn't be cancelled but as you may be on a Volt deal the benefits would be lost as these require both Virgin Media and O2 services to be active.

2 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    24 days ago

    Hello briandh25

     

    Thanks for posting in regards to leaving and how this impacts your O2 services. We appreciate you taking the time to raise this via the forums.

     

    If you are cancelling via One Time Switch, the O2 wouldn't be cancelled but as you may be on a Volt deal the benefits would be lost as these require both Virgin Media and O2 services to be active.