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Nicolejoanne's avatar
Nicolejoanne
Just joined
3 months ago

Can’t login to My Virgin Media after bereavement

Hi there,

Rang last week advising the account holder passed and I wanted her direct debit transferred to my name. Was advised to wait 48 hours and was provided with an account number and area reference number to register.

Waited 48 hours and tried to register but it knew I had an o2 account. So it asked for surname, account number and area code. Entered these and it’s saying there is no such account.

A guy on the phone gave me a new password but there is no box for a password. Just what has been mentioned above. My mum’s email address no longer works.

Please help. This bereavement is recent and I’m stressed trying to get this sorted.

 

1 Reply

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Nicolejoanne,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about your bereavement. 

    I am more than happy to take a look into this for you. 

    I will private message you now to confirm some details. 

    ^Martin