I recently signed up with fused bills and ordered a broadband package with virgin media. The broadband got sent today, however it wasn’t working. Now, I can’t login into my Virgin Account as i need to sign in with a “Virgin Media O2 ID” with a last name, account number and area code which i dont have access to. This is really frustrating and i need help asap.
Forum TeamHi Tiff0605 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear about your difficulties getting signed up to your online account services 👉 virg.in/myVM .
Our sincerest apologies if there's been any mis-communication about this - you won't be able to register for your online account until your services are active and installed, and you have received your first bill with the account information you need to register.
If you continue to have issues once you've received this please let us know and we can offer further support!
You've also mentioned that your hub arrived but wasn't working - we may need to run some troubleshooting with you or book in an engineers appointment to get this resolved, and complete your installation. For this, I will send you a PM. Please keep an eye on your Inbox 📩 in the top right corner of the page.
We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞
