Can’t connect my box

Please post some photos of the wall socket and cable etc. 

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

Hey Bevjmorgan, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Let me send you a DM so we can get this sorted out.