Forum Discussion

Kazlou27's avatar
Kazlou27
Joining in
12 months ago

Call not recorded

  • I tried to cancel my contract with Virgin in feb. Was offered a very good deal to stay so accepted. Changes made were different to what was agreed on call but apparently the call was not recorded. Anyone else have this issue? 
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    12 months ago

    Hi Kazlou27 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies you are having Issues with an account cancellation, so that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    12 months ago
    Kazlou27 wrote:
    • I tried to cancel my contract with Virgin in feb. Was offered a very good deal to stay so accepted. Changes made were different to what was agreed on call but apparently the call was not recorded. Anyone else have this issue? 

    FYI: Virgin Media only keep call recordings for 180 days and where customer has passed authentication on the call, read more here Online Subject Access Request FAQs | Virgin Media Help

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    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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