Forum Discussion

Kerr616's avatar
Kerr616
Joining in
2 days ago

CA2004 code since engineer visit

Broadband has been intermittent at best for weeks, possibly a month, TV channels had been working fine.

Then out of the blue an engineer knocked on saying our property was knocking everyone else’s services off, they changed some cables and left. After they’d left the TV didn’t work and hasn’t worked since (two weeks ago).

Service has been shocking for ages and is getting worse, have checked all cables and seem to be right, now also have other providers knocking on door to get us to move to them, ties into a contract though that all the while am paying full price for.

Any ideas?

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    21 hours ago

    Hello Kerr616

     

    It's really disappointing to hear of the service issues experienced since the engineer visit, we appreciate you taking the time to raise this with us via the forums and welcome to the community.

    We have checked for the error code given and nothing matches CA2004, there is a CS2004 which has a help flow here but it indicates an issue with channels where you have advised none of the channels work.

    From checking the connection and equipment there does appear to be issues with the power levels which will require a visit. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.