Forum Discussion

Kerr616's avatar
Kerr616
Joining in
2 months ago

CA2004 code since engineer visit

Broadband has been intermittent at best for weeks, possibly a month, TV channels had been working fine.

Then out of the blue an engineer knocked on saying our property was knocking everyone else’s services off, they changed some cables and left. After they’d left the TV didn’t work and hasn’t worked since (two weeks ago).

Service has been shocking for ages and is getting worse, have checked all cables and seem to be right, now also have other providers knocking on door to get us to move to them, ties into a contract though that all the while am paying full price for.

Any ideas?

11 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Kerr616

     

    It's really disappointing to hear of the service issues experienced since the engineer visit, we appreciate you taking the time to raise this with us via the forums and welcome to the community.

    We have checked for the error code given and nothing matches CA2004, there is a CS2004 which has a help flow here but it indicates an issue with channels where you have advised none of the channels work.

    From checking the connection and equipment there does appear to be issues with the power levels which will require a visit. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • Kerr616's avatar
    Kerr616
    Joining in
    2 months ago

    Thank you for the swift response you are correct it is a CS2004 code on all channels WiFi also still buffering and cutting out every minute or so

    also no private message yet except a text saying you’ll watch connection for 24 hours?

     

    really regret staying with you and now stuck with at best **** Service until next September, hopefully next time BT knock on my door they’ll offer to buy me out of my contract

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 months ago

      Thank you for coming back to us Kerri. We have checked and a message was sent from our collegaue. Can you please access the inbox and see if anything is showing?

      ^Martin

  • Kerr616's avatar
    Kerr616
    Joining in
    2 months ago

    Hi - Can’t see anything

    have done a lot of research, mainly as I have no tele and the coax is going into the router, it won’t permenantly sit in the tv box but when it’s placed there the tv comes back on but the wifi goes off

    not sure if that helps

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Kerr616 

      If you click the message function. Top right handside. Next to the magnifying glass. Then my colleagues PM will be in there :).

    • newapollo's avatar
      newapollo
      Very Insightful Person
      31 days ago

      Hi Kerr616​ 

      The message should appear when you click on the envelope, however the forum has a few problems.   One of which is termed, "the disappearing inbox"

      I have issues seeing PM's/DM's in my inbox. It appears to be empty even though it isn't.

      There is a workaround for the disappearing inbox -  

      I eventually manage to get mine to appear by typing two letters such as  er into the search box, and then clicking on the Settings icon in that section, and then Show Unread Only.   It doesn't always work so I end up clicking on all the settings dropdowns in that section, and also on Inbox, Sent and Muted, until something works.

      And then fingers, eyes and legs crossed, a list of your private messages (DM's) should then hopefully appear.

      • Kerr616's avatar
        Kerr616
        Joining in
        26 days ago

        Hi newapollo thank you for trying but so far not managed it have also tried it on the tele

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      31 days ago

      Thanks for coming back to us, Kerr616. Have you been able to find your private message inbox and the messages with the help of newapollo?

      Kind Regards,

      Steven_L

      • Kerr616's avatar
        Kerr616
        Joining in
        26 days ago

        Hi Steven unfortunately not managed to see it yet

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Kerr616 👋

    If you head to the top right corner of the page, there's an envelope (this is your Inbox.) It's between the search function and where it shows you are logged in. 
    Alternatively, please feel free to send Robert_P a direct message and he will be able to link it to the private message thread he started with you already. Thanks for your continued patience whilst we are offering further support! 🌞